TPG Telecom8 followers12 jobs

Customer Resolution Advisor

JuniorMid levelFull-timeHybridHobart TAS 7000, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about bringing your unique self to TPG Telecom and helping build meaningful relationships that support vibrant communities. Your role will significantly impact customer satisfaction as you resolve complex issues and promote brand advocacy. The team thrives on collaboration and embraces a culture of continuous learning and improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔧

Resolving customer issues

Using negotiation and resolution skills to manage and resolve complex customer issues.
📞

Liaising with stakeholders

Communicating with other departments and business stakeholders to reach resolutions.
📢

Providing customer updates

Keeping customers informed of the progress of resolution efforts.

Key criteria

🗣️

Effective communication skills

Proven experience in delivering clear and concise information.

View

🔍

Customer issue resolution

Demonstrated ability to resolve complex customer queries effectively.

View

📈

KPI achievement

Experience meeting individual targets in line with KPI requirements.

View

View more

A meaningful career starts with a match

Apply on TPG Telecom
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Effective communication skills
Proven experience in delivering clear and concise information.

View

Customer issue resolution
Demonstrated ability to resolve complex customer queries effectively.

View

KPI achievement
Experience meeting individual targets in line with KPI requirements.

View

Stakeholder liaison
Experience liaising with various departments and business stakeholders.

View

Commitment to self-improvement
Demonstrated commitment to continual learning and personal development.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Customer Resolution RepresentativeMangrove Mountain, NSW · Sydney, NSW · Full-time
The Customer Resolution Representative job is an exciting opportunity to join NSW Fair Trading, where you will play a vital role in delivering fair and transparent outcomes for consumers and businesses. This position is all about providing high-quality resolution services while maintaining empathy and professionalism in every interaction. The team thrives on collaboration and innovation, ensuring that customers are at the heart of everything they do.
Challenger
Challenger
Customer Resolution Specialist – CollectionsNSW · Full-time
The Customer Resolution Specialist – Collections job at Challenger Limited is all about helping people find their way back on track. This role is crucial in providing financial security for customers facing difficulties, ensuring they are treated with dignity and respect. The team thrives in a supportive environment, where empathy and professionalism are at the forefront of every interaction.
Superloop
Superloop
Customer Resolution SpecialistMelbourne, VIC · Full-time
The Customer Resolution Specialist job is all about making a positive impact on customer experiences by effectively managing and resolving complaints. This role is crucial for building trust and loyalty among customers, especially those in vulnerable situations. The team values empathy, proactive problem-solving, and collaboration, creating a supportive environment where everyone can thrive.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Resolution RepresentativeSydney, NSW · Full-time
The Customer Resolution Representative job is all about delivering exceptional service to customers while ensuring fair and transparent outcomes. This position plays a vital role in supporting safe marketplaces and enhancing customer experiences. The team thrives on collaboration, innovation, and a commitment to putting customers at the heart of everything they do.