TPG Telecom8 followers18 jobs

Customer Resolution Advisor

JuniorMid levelFull-timeHybridHobart TAS 7000, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about bringing your unique self to TPG Telecom and helping build meaningful relationships that support vibrant communities. Your role will significantly impact customer satisfaction as you resolve complex issues and promote brand advocacy. The team thrives on collaboration and embraces a culture of continuous learning and improvement.

Meet the team

About the company

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You'll be responsible for

🔧

Resolving customer issues

Using negotiation and resolution skills to manage and resolve complex customer issues.
📞

Liaising with stakeholders

Communicating with other departments and business stakeholders to reach resolutions.
📢

Providing customer updates

Keeping customers informed of the progress of resolution efforts.

Key criteria

🗣️

Effective communication skills

Proven experience in delivering clear and concise information.

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🔍

Customer issue resolution

Demonstrated ability to resolve complex customer queries effectively.

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📈

KPI achievement

Experience meeting individual targets in line with KPI requirements.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Effective communication skills
Proven experience in delivering clear and concise information.

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Customer issue resolution
Demonstrated ability to resolve complex customer queries effectively.

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KPI achievement
Experience meeting individual targets in line with KPI requirements.

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Stakeholder liaison
Experience liaising with various departments and business stakeholders.

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Commitment to self-improvement
Demonstrated commitment to continual learning and personal development.

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