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Customer Resolution Representative

JuniorMid levelFull-timeHybrid133 Queens Parade, Clifton Hill VIC 3068, AustraliaPosted 11 hours agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join the journey as an Inbound Customer Solutions Representative and electrify your future with AGL! This job is all about helping customers and delivering exceptional service while being part of a passionate team. AGL values inclusivity, respect, and continuous learning, creating a supportive environment where you can grow your career and contribute to a cleaner energy future.

You'll be responsible for

📞

Assisting customers

Talking with customers over the phone to assess account and billing queries, handle complaints, and process payments.
🌟

Delivering exceptional service

Providing high-quality support and solutions to meet customer needs.
🏆

Achieving team targets

Working collaboratively with the team to meet performance goals and KPIs.

Key criteria

📞

Customer service experience

Proven experience in delivering exceptional customer service.

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🧩

Problem-solving skills

Demonstrated ability to identify and resolve customer issues effectively.

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💻

Technology proficiency

Experience navigating computer systems efficiently and accurately.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Problem-solving skills
Demonstrated ability to identify and resolve customer issues effectively.

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Technology proficiency
Experience navigating computer systems efficiently and accurately.

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Active listening skills
Strong verbal and written communication skills for effective interactions.

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