RWWA8 jobs

Customer Retention Specialist

Mid levelFull-timeOfficeOsborne Park WA 6017, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Retention Specialist at TABtouch is all about enhancing customer engagement and retention through innovative strategies and targeted campaigns. This job plays a crucial role in shaping how customers interact with the TAB and TABtouch ecosystem, ensuring a thrilling and safe experience. Collaboration and continuous improvement are at the heart of the team’s culture, making it an exciting opportunity to make a real impact.

Meet the team

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You'll be responsible for

🔗

Supporting customer engagement

Supporting the design and execution of segmented customer lifecycle strategies to drive retention and loyalty outcomes.
📅

Delivering targeted campaigns

Planning and delivering targeted CRM campaigns aligned to key events and the racing and wagering calendar.
✅

Ensuring compliance

Ensuring all CRM activity complies with brand standards, Responsible Wagering obligations, and regulatory requirements.

Key criteria

📊

Customer engagement and retention experience

Demonstrated experience in customer engagement and retention strategies.

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📅

CRM campaign management skills

Proven ability to manage CRM campaign schedules and reporting.

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🔍

Customer segmentation expertise

Strong capability in customer segmentation and targeting.

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A meaningful career starts with a match

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5 criteria for this job
Customer engagement and retention experience
Demonstrated experience in customer engagement and retention strategies.

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CRM campaign management skills
Proven ability to manage CRM campaign schedules and reporting.

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Customer segmentation expertise
Strong capability in customer segmentation and targeting.

View

Content development skills
Experience in copy and content development for various channels.

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Understanding of compliance regulations
Sound understanding of Responsible Wagering and data governance.

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