Customer Service Agent
About the job
As a Customer Service Agent at Qantas, you'll embark on an exciting journey where no two days are the same. Your role is crucial in delivering exceptional customer service and creating a welcoming environment for passengers. The team thrives on collaboration and empowerment, ensuring that everyone can make a meaningful impact on customers' journeys.
You'll be responsible for
🙌
Delivering exceptional customer service
Creating a welcoming environment for customers by greeting and assisting passengers, supporting the boarding and disembarkation of flights, and providing timely and accurate information.✈️
Supporting frontline operations
Delivering exceptional customer service across frontline operations including Baggage Services and the Qantas Club.🏆
Taking ownership
Taking ownership of customer interactions and ensuring a high-performance culture is maintained.Key criteria
🌟
Customer service experience
Proven experience in fast-paced customer service environments.View
🧠
Problem-solving skills
Demonstrated ability to think on your feet and solve issues.View
🤝
Strong communication skills
Ability to build rapport with diverse customers and stakeholders.View
