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About the job
The job is about joining Datacom as a Customer Service Representative, where you will be the friendly first point of contact for customers seeking assistance. This role is crucial in helping individuals access essential services and achieve positive outcomes. The team thrives in a dynamic and supportive environment, ensuring every member feels valued and recognized.
You'll be responsible for
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Handling inbound customer enquiries
Responding to customer inquiries via phone, email, and processing items to provide assistance.🤗
Building rapport with customers
Establishing a positive connection with customers while providing accurate and timely information.🛠️
Identifying and resolving issues
Following clear processes and guidelines to address and resolve customer issues effectively.Key criteria
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Clear verbal and written communication
Demonstrated ability to communicate effectively with customers.View
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Attention to detail
Proven experience maintaining accuracy under time pressure.View
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Team player mentality
Experience contributing positively to team environments.View
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