Bernardi Group
Mid levelFull-timeOfficeNew South Wales, AustraliaAdministrationCustomer service and supportPeople and culturePosted 4 days ago
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About the job
The Customer Service and Administration Manager position at Western Sydney University - Nirimba Campus is all about driving an outstanding resident experience while contributing to a vibrant culture. This job is crucial for ensuring smooth operations at reception and fostering a supportive environment for residents and team members alike. The team values collaboration, creativity, and accountability, making it a fantastic opportunity for someone looking to make a meaningful impact.
You'll be responsible for
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Leading the front-line team
Overseeing the efficient and effective operations of reception while ensuring exceptional resident experiences.🤝
Assisting residents
Providing support for enquiries related to residency, studies, and overall wellbeing.💰
Managing accounts
Ensuring accurate accounting of all resident-related accounts for rental and sundries.Skills you'll need
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Strong communication skills
Ability to communicate effectively, both written and verbal, to engage with residents and team members.🧩
Problem-solving skills
Ability to think creatively and independently resolve issues while knowing when to escalate.💻
Computer skills
Confident in using various systems and the Microsoft Suite to manage tasks efficiently.View more
