Telstra29 followers130 jobs

Customer Service and Support Team Leader

Mid levelFull-timeOfficeGeorge St, Sydney NSW, AustraliaPosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Service and Support Team Leader job is an exciting opportunity to join the Triple Zero Team at Telstra. This position plays a crucial role in leading a passionate team dedicated to providing exceptional service in the Emergency Service Answer Point Centre. The team thrives on collaboration, flexibility, and a commitment to continuous improvement, ensuring everyone can contribute to a connected future.

Meet the team

About the company

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You'll be responsible for

🚀

Leading and motivating

Leading, motivating, developing and coaching a team of contact centre consultants in the Emergency Service Answer Point Centre.
📈

Monitoring performance

Monitoring and reporting on systems to improve performance and customer satisfaction.
📞

Managing resources

Effectively managing on phone resources to ensure adequate coverage at all times.

Key criteria

📊

Team management experience

2+ years leading and developing customer service teams.

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🕒

Overnight shift experience

Proven ability to work overnight shifts effectively.

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💬

Excellent communication skills

Demonstrated written and verbal communication proficiency.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Team management experience
2+ years leading and developing customer service teams.

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Overnight shift experience
Proven ability to work overnight shifts effectively.

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Excellent communication skills
Demonstrated written and verbal communication proficiency.

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Intermediate computer literacy
Experience with various software and operational systems.

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Change leadership capability
Ability to inspire and motivate teams through transitions.

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