NSW Department of Climate Change, Energy, the Environment and Water10 followers111 jobs

Manager Customer Service

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Manager Customer Service job is an exciting opportunity to lead and uplift the customer service function at the Biodiversity Conservation Trust. This role plays a crucial part in shaping exceptional customer experiences that support the protection of New South Wales’ natural environment. The team values collaboration, continuous improvement, and a customer-centric approach, making it a great fit for someone passionate about making a difference.

Meet the team

About the company

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You'll be responsible for

👨‍💼

Leading customer service operations

Overseeing the service desk team and ensuring high-quality customer support across multiple channels.
🏆

Driving customer excellence

Fostering a culture of customer excellence and continuous improvement within the organization.
📈

Analyzing performance data

Identifying trends, gaps, and opportunities through performance data analysis to enhance service delivery.

Key criteria

📊

Customer service management experience

Demonstrated experience managing customer service teams in complex environments.

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📈

Data analysis skills

Proven ability to analyze performance data for service improvement.

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🤝

Collaboration skills

Experience building strong relationships across teams and stakeholders.

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A meaningful career starts with a match

Apply on NSW Department of Climate Change, Energy, the Environment and Water
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service management experience
Demonstrated experience managing customer service teams in complex environments.

View

Data analysis skills
Proven ability to analyze performance data for service improvement.

View

Collaboration skills
Experience building strong relationships across teams and stakeholders.

View

Commitment to customer excellence
Strong focus on embedding a customer-centric culture organization-wide.

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