Rentokil Initial1 follower27 jobs

Customer Service Consultant | Internal Sales/Admin

JuniorMid levelFull-timeOfficePort Melbourne VIC 3207, AustraliaPosted 8 hours agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Consultant position at Rentokil Initial is an exciting opportunity for a motivated individual who thrives in a dynamic, phone-based environment. This job plays a crucial role in deepening client relationships and driving business growth through effective communication and engagement. The team values collaboration and support, ensuring that everyone works together to achieve success.

You'll be responsible for

📊

Tracking retention metrics

Forecasting and tracking retention metrics to ensure client satisfaction and loyalty.
🛠️

Resolving customer complaints

Resolving problems aligned to complaint resolution and customer in jeopardy procedures.
🤝

Developing relationships

Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.

Key criteria

📞

Customer service experience

Minimum 1 year in sales, account management, or customer service.

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🤝

Negotiation skills

Demonstrated ability to meet contractual obligations through negotiation.

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📊

B2B sales development

Proven experience in developing business-to-business sales opportunities.

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5 criteria for this job
Customer service experience
Minimum 1 year in sales, account management, or customer service.

View

Negotiation skills
Demonstrated ability to meet contractual obligations through negotiation.

View

B2B sales development
Proven experience in developing business-to-business sales opportunities.

View

Time management skills
Highly effective in managing time and meeting deadlines.

View

Communication skills
Outstanding verbal and written communication abilities.

View

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