About the job
The Customer Service Coordinator position at UniLodge Kensington offers a fantastic opportunity to build a rewarding career in student accommodation. This job plays a crucial role in creating a welcoming environment for residents, ensuring their safety and wellbeing while providing exceptional service. The team thrives on collaboration and inclusivity, making it a great place to grow and develop your skills.
You'll be responsible for
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Creating a friendly environment
Delivering a positive resident experience by fostering a welcoming atmosphere.📞
Assisting with enquiries
Helping residents with a range of enquiries related to their residency, studies, and overall wellbeing.🔍
Monitoring resident safety
Taking the initiative to monitor and report concerns regarding resident safety and wellbeing, escalating as needed.Key criteria
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Customer service experience
Demonstrated experience in hospitality or reception settings.View
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Excellent communication skills
Strong verbal and written communication abilities.View
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High computer literacy
Proven ability to learn and use various software systems.View
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