The Good Guys13 jobs

Customer Service Manager - Bundaberg

Mid levelFull-timeOfficeKensington QLD 4670, AustraliaPeople and cultureCustomer servicePosted 4 hours ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. The impact of this job is significant, as it directly contributes to customer satisfaction and loyalty. The team values a fast-paced and exciting environment where diversity is celebrated, and creativity is encouraged.

You'll be responsible for

👩‍🏫

Coaching and developing teams

Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.
😊

Delivering positive customer experiences

Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
✅

Ensuring compliance

Ensuring store is meeting all compliance and legislative requirements.

Key criteria

👥

Customer focus experience

Demonstrated experience prioritising customer needs in service delivery.

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📈

Results-driven mindset

Proven track record of achieving targets in challenging situations.

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🌱

Talent development skills

Experience coaching and developing team members for growth.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.

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Results-driven mindset
Proven track record of achieving targets in challenging situations.

View

Talent development skills
Experience coaching and developing team members for growth.

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Planning and alignment skills
Ability to plan and prioritise tasks to meet business goals.

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Warehouse inventory management
Experience overseeing effective inventory management processes.

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