About the job
The Customer Service Manager job is all about leading a high-performing team that delivers essential support to customers across ANZ. This position plays a crucial role in ensuring operational excellence and driving process improvements in a fast-paced environment. The team thrives on collaboration, innovation, and a people-first approach, making it a fantastic opportunity for someone looking to make a real impact.
You'll be responsible for
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Leading a large-scale team
Manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.🚀
Driving operational improvement
Challenge current processes, streamline service delivery, and lead change initiatives.🤝
Collaborating cross-functionally
Work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.Key criteria
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Experience managing large teams
Proven experience leading teams of 25+ in customer service environments.View
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Operational improvement expertise
Demonstrated ability to streamline processes and enhance service delivery.View
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Strategic thinking skills
Experience in developing strategies that improve team performance and efficiency.View
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