Customer Service Manager
About the job
Join the Harvey Norman team at Bondi Junction as a Customer Service Manager, where you will play a vital role in delivering exceptional service to customers. This job offers a fantastic opportunity to grow within a trusted national brand while ensuring customer satisfaction is at the forefront of your work. The team thrives in a supportive and flexible environment, making it a great place to develop your career.
You'll be responsible for
🔧
Managing customer repairs and servicing
Actively overseeing the repair and servicing of customer products to ensure timely and effective solutions.🗃️
Updating service database
Tagging faulty products and liaising with service agents while keeping the service database current.😊
Providing outstanding customer service
Keeping customers informed about their repairs and ensuring their experience is positive and satisfactory.Key criteria
🛍️
Customer service experience in retail
Demonstrated experience in a customer-focused retail environment.View
📊
High-volume administration experience
Proven background in managing high-volume administrative tasks.View
🔄
Multi-tasking ability
Capacity to juggle multiple tasks with a flexible attitude.View
View more
