Customer Service Manager
About the job
The Customer Service Manager at Glitch Productions is a vital role that focuses on enhancing the customer experience across our online merchandise stores. This job is all about leading a passionate team, ensuring smooth communication, and driving satisfaction for our customers. The team thrives on collaboration, innovation, and a shared commitment to excellence.
You'll be responsible for
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Leading the Customer Service team
Acting as the key point of accountability for customer interactions, including general inquiries, order tracking issues, and escalations.📊
Monitoring team performance
Addressing escalations, complaints, and performance issues in a timely and constructive manner.🔄
Collaborating with internal teams
Driving efficient resolution of customer concerns while continuously improving processes, systems, and service standards.Key criteria
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Customer service operations experience
Demonstrated experience managing customer service teams and schedules.View
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Proficiency with Shopify and helpdesk systems
Experience using Shopify and systems like Zendesk or Gorgias.View
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Stakeholder management skills
Strong communication skills for effective cross-team collaboration.View
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