MYER6 followers41 jobs

Customer Service Manager

Mid levelFull-timeOfficeCity of Adelaide, SA, AustraliaCustomer service and supportPeople and culturePosted 3 days agoVerified 4 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Customer Service Manager at Myer Adelaide (Rundle Mall), you will be the driving force behind customer service excellence, leading teams across multiple departments to deliver outstanding service and achieve strong results. This pivotal job offers excellent opportunities for career progression and succession planning, while fostering a supportive and dynamic leadership environment. The team values collaboration, coaching, and a customer-first culture, ensuring everyone has the opportunity to thrive.

You'll be responsible for

🚀

Leading daily operations

Lead and manage daily department operations to drive customer satisfaction and financial performance.
❤️

Fostering a customer-first culture

Foster a high-performance, customer-first culture by role modelling service excellence.
🌱

Empowering team members

Empower and mentor your team to become the next generation of Myer leaders.

Key criteria

👥

People leadership experience

Demonstrated experience leading teams in a retail environment.

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📈

Performance management skills

Proven ability to drive team performance and meet KPIs.

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🛍️

Customer service expertise

Strong background in delivering exceptional customer service.

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Meet the team

About the company

View your fit

5 criteria for this job
People leadership experience
Demonstrated experience leading teams in a retail environment.

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Performance management skills
Proven ability to drive team performance and meet KPIs.

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Customer service expertise
Strong background in delivering exceptional customer service.

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Commercial acumen
Experience understanding retail operations and financial performance.

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Time management skills
Proven ability to prioritize tasks effectively in a dynamic setting.

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