Customer Service Manager
About the job
Join the Harvey Norman Customer Service Team at Booval as a Customer Service Manager, where your passion for delivering great service will shine! This job is all about ensuring customer satisfaction through effective management of repairs and servicing, while also providing a supportive and positive work environment. The team thrives on collaboration and recognizes the importance of career progression, making it a fantastic opportunity for growth.
You'll be responsible for
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Managing customer repairs and servicing
Actively manage Harvey Norman customer repairs and servicing to ensure timely and effective solutions.💻
Updating service database
Tag faulty products, liaise with service agents and suppliers, and keep the service database up-to-date.🌟
Providing outstanding customer service
Keep customers updated on the status of their repairs and ensure exceptional service throughout the process.Key criteria
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Customer service experience
Proven experience in a customer-focused retail environment.View
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High-volume administration skills
Demonstrated experience in managing high-volume administrative tasks.View
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Problem-solving abilities
Experience resolving customer complaints with effective solutions.View
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