About the job
The Customer Service Manager position at UniLodge @ UC Weeden Lodge is an exciting opportunity to lead a small operations team in managing leasing and property management. This job is all about creating exceptional living experiences while ensuring smooth operations at the front office. The team thrives on collaboration, creativity, and a commitment to providing outstanding service to residents.
You'll be responsible for
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Leading the front-line team
Leading the front-line team in the efficient and effective operations of Reception, ensuring high performance.🏡
Assisting residents
Assisting residents with enquiries related to their residency, studies, general needs, and overall wellbeing.📈
Managing performance feedback
Ensuring that all direct reports receive timely feedback on their performance in a professional and encouraging manner.Key criteria
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Demonstrated leadership experience
Experience leading teams in hospitality or property management.View
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Excellent communication skills
Ability to communicate effectively and professionally with residents.View
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Proficient in administrative systems
Strong skills in technology and managing administrative tasks.View
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