Harvey Norman7 followers178 jobs

Customer Service Manager

Mid levelPart-timeHybridWestern Australia, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join the Harvey Norman Cannington Customer Service Team as a Customer Service Manager, where you'll play a vital role in delivering exceptional service to customers. This position offers a fantastic opportunity to grow within a trusted national brand while actively managing customer repairs and providing outstanding support. The team thrives in a positive and flexible work environment, where your contributions are valued and recognised.

Meet the team

About the company

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You'll be responsible for

🔧

Managing customer repairs and servicing

Actively oversee and coordinate customer repairs and servicing to ensure satisfaction.
💻

Updating service database

Tag faulty products and liaise with service agents while keeping the service database current.
📞

Communicating with customers

Keep customers informed about the status of their repairs and ensure timely updates.

Key criteria

🛠️

Customer service experience

Proven experience in a customer-focused retail environment.

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📊

High-volume administration skills

Demonstrated experience managing high-volume administrative tasks.

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📅

Organisational skills

Ability to juggle multiple tasks with strong prioritisation.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Proven experience in a customer-focused retail environment.

View

High-volume administration skills
Demonstrated experience managing high-volume administrative tasks.

View

Organisational skills
Ability to juggle multiple tasks with strong prioritisation.

View

Communication skills
Strong interpersonal skills for effective customer interactions.

View

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