Harvey Norman7 followers178 jobs

Customer Service Manager

Mid levelPart-timeHybridNew South Wales, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join the Harvey Norman Bondi Customer Service Team as a Customer Service Manager and embark on a journey of delivering great service, always! This part-time job offers guaranteed base earnings and opportunities for career progression with a trusted national brand. The team thrives in a supportive environment where good performance is recognized and rewarded.

Meet the team

About the company

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You'll be responsible for

🔧

Managing customer repairs and servicing

Actively oversee and coordinate customer repairs and servicing to ensure timely and effective resolution.
🖥️

Updating service database

Tag faulty products and liaise with service agents and suppliers, keeping the service database current.
📞

Providing outstanding customer service

Keep customers informed about the status of their repairs and ensure exceptional service throughout the process.

Key criteria

🛠️

Customer service experience

Proven experience in a customer-focused retail environment.

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📊

High volume administration skills

Demonstrated ability in managing high volume administrative tasks.

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🗣️

Strong communication skills

Exceptional interpersonal skills for effective customer interactions.

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View more

A meaningful career starts with a match

Apply on Harvey Norman
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in a customer-focused retail environment.

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High volume administration skills
Demonstrated ability in managing high volume administrative tasks.

View

Strong communication skills
Exceptional interpersonal skills for effective customer interactions.

View

Familiarity with Australian Consumer Law
Understanding of consumer rights and regulations in Australia.

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Organisational skills
Proven ability to prioritise tasks and manage workflow efficiently.

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