Johnson & Johnson7 followers27 jobs

Customer service manager

Mid levelSeniorFull-timeHybridNorth Ryde NSW 2113, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Manager job at Johnson & Johnson is a fantastic opportunity to lead a dynamic team and drive operational excellence across Australia and New Zealand. This role is pivotal in shaping customer service strategy and ensuring a seamless experience for customers. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it an exciting place to grow your career.

Meet the team

About the company

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You'll be responsible for

🌟

Leading and developing the Customer Service team

Supporting the business across ANZ by guiding and mentoring the team to achieve high performance.
📈

Driving service performance across key metrics

Ensuring metrics such as OTIF, Fill Rate, Backorders, Returns, and Complaints are met or exceeded.
📦

Overseeing order management and customer enquiries

Ensuring high-quality service delivery through effective management of order processes and customer interactions.

Key criteria

📊

Customer service leadership experience

Proven experience leading customer service teams in complex environments.

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📈

Strong operational metrics knowledge

Demonstrated understanding of key service performance metrics.

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💻

Experience with ERP/CRM systems

Proficient in systems like SAP or Salesforce for service management.

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A meaningful career starts with a match

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5 criteria for this job
Customer service leadership experience
Proven experience leading customer service teams in complex environments.

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Strong operational metrics knowledge
Demonstrated understanding of key service performance metrics.

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Experience with ERP/CRM systems
Proficient in systems like SAP or Salesforce for service management.

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Stakeholder management skills
Proven ability to build relationships and influence stakeholders.

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Tertiary qualifications in relevant fields
Qualifications in Business, Supply Chain, or related areas preferred.

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