Customer Service Officer - Appointment Scheduling Clerk (508102L25)
About the job
This job is about providing essential clerical support within the Department of Health Tasmania as a Customer Service Officer – Appointment Scheduling Clerk. The role is crucial in ensuring that patient appointments are managed efficiently, contributing to a positive healthcare experience. The team thrives on collaboration, clear communication, and a commitment to excellence, making it a supportive environment for everyone involved.
You'll be responsible for
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Coordinating appointments
Coordinating and managing patient appointments with care, accuracy, and professionalism.🔄
Processing changes
Processing clinic alterations, additions, and cancellations in liaison with clinical staff.📝
Registering patients
Registering new patients and updating demographic, clinical, and financial data in the patient information system.Key criteria
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Appointment scheduling experience
Demonstrated experience coordinating patient appointments efficiently.View
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Patient information system proficiency
Experience accurately managing computerized patient data.View
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Effective communication skills
Proven ability to liaise with clinical staff and patients.View
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