Customer Service Officer | Community Bank Bega | NSW
About the job
The Customer Service Officer position at Bendigo Bank is all about making a difference in people's lives through exceptional service. This dynamic job allows you to explore customer needs, support their financial goals, and be the friendly face of the branch. The team thrives on collaboration, continuous learning, and community engagement, ensuring that every day is an opportunity to grow and make a positive impact.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals and collaborating with different specialists within the branch.💻
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as we continue to innovate our offerings.🏢
Being the face of the branch
Processing transactions, handling cash, investigating queries, or assisting with paperwork while keeping risk considerations at the forefront.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Attention to detail
Strong focus on secure and accurate transaction processing.View
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Communication skills
Confidence in engaging with customers face-to-face and over the phone.View
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