Customer Service Officer | Community Bank Kwinana | WA
About the job
The job of a Customer Service Officer at Bendigo Bank is all about empowering individuals to achieve their banking goals. By providing exceptional service and support, you will play a vital role in making a positive impact in the lives of customers and the community. The team thrives on collaboration, continuous learning, and building meaningful connections, all while having fun along the way.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals and collaborating with different specialists within the branch.š
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as we continue to innovate our offerings.š„
Being the face of the branch
Processing transactions, handling cash, investigating queries, or assisting with paperwork while keeping risk considerations at the forefront.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in face-to-face and phone interactions with customers.View
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