Bendigo Bank
Customer Service Officer | Community Bank Doncaster East | VIC
JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 3 days ago
About the job
The Customer Service Officer position at Bendigo Bank is all about making a difference in people's lives through exceptional service. This dynamic job empowers you to help customers achieve their banking goals while fostering community connections. The team values collaboration, lifelong learning, and a commitment to supporting local growth, making it a fulfilling journey for everyone involved.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals and partnering with different specialists within the branch.🌐
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as offerings continue to innovate.👥
Being the face of the branch
Processing transactions, handling cash, investigating queries, and assisting with paperwork while keeping risk considerations at the forefront.What we're looking for
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View fit
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Attention to detail
Strong focus on secure, accurate transactions with a risk mindset.View fit
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Communication skills
Confidence in face-to-face and phone interactions with customers.View fit
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