Followmont Transport Pty Ltd
Customer Service Officer
JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaAdministrationPeople and cultureCustomer servicePosted 4 days ago
View your fit0 of 9 criteria met
About the job
The Customer Service Officer position at Safe Transport Victoria is all about delivering exceptional service to customers while supporting various accreditation processes across regulated transport modes. This job plays a vital role in ensuring that the community feels confident in the transport system, making a real impact on everyday lives. The team thrives on collaboration, sharing knowledge, and continuously improving to create a positive work culture.
You'll be responsible for
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Providing customer advice
Delivering prompt, clear, professional advice to customer enquiries through various touch points such as telephone and email.📄
Assessing applications
Undertaking the assessment and review of applications for all modes including CPV, bus and maritime, ensuring effective resolution of applications.🎯
Meeting performance targets
Achieving individual and team performance targets and KPIs while regularly reviewing performance metrics to improve outcomes.What we're looking for
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High-volume customer service experience
Demonstrated experience in fast-paced customer service environments.View fit
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Application assessment skills
Experience reviewing and processing applications per regulatory standards.View fit
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Professional communication skills
Ability to provide clear, professional advice across multiple channels.View fit
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