BOQ Group
JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaSalesCustomer support operationsCustomer servicePosted 1 week ago
About the job
The job is about joining Supagas as a Customer Service Officer in their Dandenong South office. This position plays a crucial role in delivering exceptional customer service and support, contributing to the company's reputation for growth and success. The team values enthusiasm, confidence, and a dynamic approach to customer interactions, ensuring a positive experience for every customer.
You'll be responsible for
📞
Handling incoming calls and processing orders
Manage a high volume of incoming calls, processing orders, and addressing customer inquiries with professionalism and efficiency.🌟
Exceeding customer service expectations
Provide exceptional support to operations and convert inquiries into sales, ensuring customer satisfaction and loyalty.💼
Managing customer accounts
Address customer queries promptly, set up new accounts accurately, and process payments as needed.What we're looking for
📞
Inbound call centre experience
Proven experience managing high call volumes in a call centre.View fit
🖥️
Familiarity with Pronto software
Experience using Pronto software for order processing.View fit
😊
Professional telephone manner
Friendly and professional communication skills over the phone.View fit
View more
