Think you're a good fit?See what the hiring team are looking for
About the job
The Customer Services Officer position at MedHealth is all about providing exceptional support to customers while ensuring a smooth experience in a fast-paced environment. This role is crucial in helping individuals access the best health and employment outcomes by coordinating appointments and managing administrative tasks. The team thrives on collaboration, respect, and a shared commitment to client focus, making it a fantastic place for enthusiastic individuals to grow and succeed.
You'll be responsible for
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Answering and directing phone calls
Provide timely responses to inquiries and direct calls to the appropriate team members.👋
Meeting and greeting visitors
Ensure a warm welcome for all visitors to the office, creating a positive first impression.🗓️
Managing patient appointments
Coordinate and organise appointments for patients with specialist consultants, ensuring a seamless process.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.View
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Administrative skills
Proven administrative skills, including scheduling and document management.View
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Microsoft Office proficiency
Experience using Microsoft Office Suite, especially Word, Outlook, and Excel.View
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