Customer Service Officer
About the job
As a Customer Service Officer at Pacific National, you will play a vital role in supporting the Intermodal Customer Service Centre. Your efforts will help keep Australia’s supply chain moving, ensuring customers receive exceptional service. The team thrives on collaboration and a commitment to safety, making it a great place to grow your career.
You'll be responsible for
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Managing freight bookings
Handling customer enquiries and ensuring smooth operations.🔗
Coordinating with operations
Ensuring safe and efficient service delivery across the network.📝
Maintaining accurate records
Keeping documentation up to date and resolving issues promptly.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Microsoft Office proficiency
Proven skills in Microsoft Office applications for documentation.View
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Operational systems knowledge
Experience with operational systems for efficient service delivery.View
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