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Customer Service Officer

JuniorMid levelFull-timeHybridNorth Plympton SA 5037, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer job at Aliaxis is an exciting opportunity to be part of a dynamic team focused on delivering exceptional customer experiences. This position plays a crucial role in supporting Distributor customers by processing orders, providing pricing and delivery information, and maintaining strong relationships across various departments. The team values collaboration, innovation, and a positive work environment, making it a great fit for those who are proactive and customer-centric.

Meet the team

About the company

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You'll be responsible for

📦

Processing orders

Receiving, processing, and verifying the accuracy of orders received via email, phone, or EDI.
🤗

Building relationships

Sustaining positive relationships with internal and external customers, ensuring effective communication.
📋

Managing caseload

Efficiently managing your caseload, including updating notes in the CRM for a seamless customer experience.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service within relevant industries.

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💻

Computer literacy

Proficiency in Microsoft Office and experience with ERP/CRM systems.

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🤝

Relationship building skills

Ability to build meaningful relationships with customers and stakeholders.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service within relevant industries.

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Computer literacy
Proficiency in Microsoft Office and experience with ERP/CRM systems.

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Relationship building skills
Ability to build meaningful relationships with customers and stakeholders.

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Time management skills
Proven ability to manage time effectively and prioritize tasks.

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Attention to detail
Strong focus on accuracy and minimizing errors in work.

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A meaningful career starts with a match

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