MUFG Pension & Market Services3 followers11 jobs

Customer Service Officer

JuniorMid levelContractHybridParramatta NSW 2150, AustraliaPosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional service and solving complex problems in a fast-paced environment. As a Customer Service Officer in our superannuation contact centre, you will play a vital role in resolving member queries and driving continuous improvement in service delivery. The team thrives on collaboration, support, and a commitment to making a real difference in members' financial wellbeing.

Meet the team

About the company

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You'll be responsible for

📞

Delivering first-call resolution

Anticipating member needs and taking full ownership of enquiries to ensure satisfaction.
⚖️

Acting as first escalation point

Handling challenging or sensitive cases involving members, beneficiaries, and trustees with professionalism.
🔍

Investigating and resolving issues

Resolving issues with professionalism and empathy, ensuring a positive experience for all members.

Key criteria

📞

Customer service experience

Proven experience in customer service, ideally in superannuation or finance.

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🧩

Problem-solving skills

Demonstrated ability to investigate and resolve complex issues.

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✍️

Communication skills

Excellent written and verbal communication skills for effective interaction.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service, ideally in superannuation or finance.

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Problem-solving skills
Demonstrated ability to investigate and resolve complex issues.

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Communication skills
Excellent written and verbal communication skills for effective interaction.

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Time management abilities
Experience managing competing priorities and meeting deadlines.

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Proactive learning mindset
Commitment to continuous learning and staying informed on industry trends.

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A meaningful career starts with a match

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