Bendigo Bank
JuniorMid levelFull-timeHybridMermaid Waters QLD 4218, AustraliaPeople and cultureCustomer servicePosted 21 hours ago
About the job
The Customer Service Officer job is an exciting opportunity for individuals passionate about customer service and looking to kickstart their career in banking. This position plays a crucial role in providing exceptional service to customers, helping them explore their financial needs while fostering strong relationships. The team thrives on collaboration, inclusivity, and a commitment to exceeding customer expectations, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact in the Branch, you will deliver outstanding service to our customer network, helping them with their financial needs.💻
Educating customers on digital banking solutions
You will guide customers in using digital banking tools, ensuring they feel confident and empowered in managing their finances.💬
Conducting needs-based conversations
Engaging in meaningful conversations to identify opportunities in personal banking and lending, helping customers achieve their financial goals.What we're looking for
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Exceptional communication skills
Demonstrated ability to engage and connect with customers effectively.View fit
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Relationship building experience
Proven experience fostering strong customer relationships in service settings.View fit
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Interest in banking
Genuine passion for the banking industry and customer service.View fit
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