BOQ Group22 jobs

Customer Service Officer - Southport

JuniorFull-timeHybridGold Coast, QLD, AustraliaSalesCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about becoming a Customer Service Officer at BOQ Group, where you will be the first point of contact for customers in the Branch. Providing exceptional customer service is key, as you will help customers explore their financial needs and educate them on digital banking solutions. The team values collaboration and a proactive attitude, creating a supportive environment for personal and professional growth.

You'll be responsible for

🌈

Providing exceptional customer service

Acting as the first point of contact for customers and ensuring their needs are met with high-quality service.
💬

Conducting needs-based conversations

Engaging with customers to understand their financial needs and exploring opportunities in personal banking and lending.
📱

Educating customers on digital banking solutions

Helping customers navigate and utilize digital banking tools effectively for their convenience.

What we're looking for

💬

Exceptional communication skills

Demonstrated ability to communicate effectively with diverse customers.

View fit

🤝

Relationship building experience

Proven experience in establishing and maintaining customer relationships.

View fit

💻

Digital banking knowledge

Understanding of digital banking solutions and their benefits for customers.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Exceptional communication skills
Demonstrated ability to communicate effectively with diverse customers.

View

Relationship building experience
Proven experience in establishing and maintaining customer relationships.

View

Digital banking knowledge
Understanding of digital banking solutions and their benefits for customers.

View

Customer service passion
Genuine enthusiasm for delivering outstanding customer service.

View

Team collaboration skills
Experience working collaboratively in a team-oriented environment.

View

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