About the job
The Customer Service & Order Management Specialist at AbbVie plays a vital role in ensuring that life-changing medicines reach those in need. This position is all about owning the end-to-end Order to Cash process for Australia's top-tier pharmaceutical customers, making a significant impact on customer loyalty and supply chain excellence. The team thrives on collaboration, working closely with sales, logistics, finance, and quality teams to drive operational efficiency and continuous improvement.
You'll be responsible for
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Owning order management
Managing end-to-end order management for key wholesale and retail accounts using SAP and the Order to Cash (OTC) process.📞
Resolving customer inquiries
Addressing customer inquiries related to shipping, pricing discrepancies, product returns, and credit processing with speed and accuracy.🚀
Leading process improvement initiatives
Driving process improvement initiatives by leveraging analytics to enhance efficiency and customer satisfaction.Key criteria
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Order to Cash process experience
3–5 years managing end-to-end OTC processes with SAP.View
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SAP and CRM proficiency
Demonstrated expertise in SAP (SD module) and Salesforce.View
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Analytical skills
Strong analytical skills for root cause analysis and trend identification.View
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