Customer Service Representative - 12 month Full time Opportunity
About the job
This job is about being the friendly voice of Silverchain, where you will engage with clients and stakeholders to ensure their needs are met. Making a positive impact on clients' experiences is at the heart of this role, and your contributions will help shape the quality of care provided. The team thrives on collaboration and support, creating a welcoming atmosphere for both clients and staff.
You'll be responsible for
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Managing inbound calls
Serve as the welcoming voice of Silverchain, handling inquiries and requests with professionalism and timeliness.🌈
Exceeding client expectations
Ensure every interaction leaves clients feeling valued and satisfied with the service provided.🤝
Collaborating with team members
Work together to deliver the best care and support to clients, fostering a positive team environment.Key criteria
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Customer service experience
Demonstrated experience in a call-centre environment.View
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Strong communication skills
Proven ability to communicate effectively and listen actively.View
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Empathy and resilience
Ability to maintain a positive attitude under pressure.View
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