MONEYME5 jobs

Customer Service Representative - Call Center

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaPeople and cultureCustomer servicePosted 6 days agoVerified 2 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The job at MONEYME is all about supporting external partners like Finance Brokers and Automotive Dealers. This position plays a crucial role in enhancing broker and dealer satisfaction, which directly impacts customer experience and business growth. The team thrives on collaboration, creativity, and a commitment to outstanding service, making it a fantastic opportunity for someone eager to make a difference.

You'll be responsible for

📞

Supporting external partners

Engaging with Finance Brokers and Automotive Dealers to address inquiries and provide information on credit policies and application statuses.
🔗

Liaising between teams

Facilitating communication between broker/dealer partners and the credit/underwriting team to enhance loan approval rates.
🌟

Delivering excellent service

Ensuring a high level of customer satisfaction by addressing questions and providing solutions promptly.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles, enhancing client satisfaction.

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🗣️

Strong communication skills

Proven verbal and written communication skills for effective interactions.

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⏰

Time management skills

Experience managing multiple tasks efficiently under tight deadlines.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.

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Strong communication skills
Proven verbal and written communication skills for effective interactions.

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Time management skills
Experience managing multiple tasks efficiently under tight deadlines.

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Relationship building
Proven ability to build and maintain professional relationships with partners.

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Problem-solving abilities
Demonstrated experience creatively solving complex customer issues.

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