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Customer Service Representative - Call Center

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaPosted 1 week agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about supporting external partners like Finance Brokers and Automotive Dealers, ensuring they receive the best service possible. By enhancing broker and dealer satisfaction, this role plays a vital part in the growth of the channel and overall customer experience. The team values collaboration, creativity, and a proactive approach, making it an exciting opportunity for those who thrive in a dynamic environment.

Meet the team

About the company

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You'll be responsible for

📞

Supporting external partners

Engaging with Finance Brokers and Automotive Dealers to provide information and assistance regarding credit policies and application statuses.
🌟

Enhancing customer experience

Improving broker and dealer satisfaction through excellent service and communication.
🔗

Liaising with internal teams

Acting as a bridge between broker/dealer partners and the credit/underwriting team to facilitate loan approvals.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service environments.

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🗣️

Strong communication skills

Proven written and verbal communication abilities.

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⏳

Time management skills

Experience managing multiple tasks efficiently under deadlines.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service environments.

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Strong communication skills
Proven written and verbal communication abilities.

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Time management skills
Experience managing multiple tasks efficiently under deadlines.

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Relationship building
Proven ability to build and maintain professional relationships.

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A meaningful career starts with a match

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