About the job
The Customer Service Representative job at EML is all about making a positive impact on people's lives every day. This role is crucial in providing guidance and world-class service to injured workers, employers, and stakeholders during their recovery journey. EML fosters a supportive and collaborative environment, ensuring that every team member feels valued and empowered to contribute to the mission.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact for general claims-related enquiries and ensuring a positive experience.✅
Resolving enquiries
Using first-call resolution and clear, empathetic communication to address questions.🔄
Redirecting callers
Directing callers to the appropriate Case Manager or specialist team when necessary.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer service in a fast-paced environment.View
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Strong communication skills
Proven ability to communicate clearly and empathetically with diverse stakeholders.View
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Multi-system proficiency
Experience working in a multi-system environment and adapting to changes.View
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