TAFE NSW5 followers28 jobs

Customer Service Representative

JuniorMid levelFull-timeOfficeThurgoona NSW 2640, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Representative job at TAFE NSW is all about making a life-changing impact by supporting students throughout their educational journey. This role is vital in providing friendly and efficient service, ensuring that every interaction is positive and supportive. The team thrives in a dynamic, collaborative environment where innovation and meaningful work are encouraged.

Meet the team

About the company

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You'll be responsible for

📞

Providing customer support

Being the first point of contact for TAFE NSW students, prospective students, and former students, offering friendly, accurate, and timely support across multiple channels.
✅

Resolving inquiries

Supporting customers with inquiries, applications, and a wide range of student services, always aiming to deliver a positive experience.
🤝

Collaborating with teams

Working closely with internal teams to resolve or escalate complex inquiries, ensuring the customer is always at the center of decision-making.

Key criteria

📞

Customer service experience

Proven experience in high-volume customer service environments.

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🖥️

Technology proficiency

Experience using MS Office and digital communication tools.

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📜

Certificate III qualification

Minimum Certificate III in relevant administration discipline required.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Customer service experience
Proven experience in high-volume customer service environments.

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Technology proficiency
Experience using MS Office and digital communication tools.

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Certificate III qualification
Minimum Certificate III in relevant administration discipline required.

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Team collaboration skills
Demonstrated ability to work effectively in team settings.

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