Australian Unity26 jobs

Customer Service Specialist - Accounts Receivable

JuniorMid levelFull-timeHybridCity of Parramatta Council, NSW, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Specialist job is all about supporting the Home Health Finance Operations team by collecting and recognizing payments while delivering exceptional service. This role is crucial in ensuring that individual clients, funders, and government organizations receive the assistance they need. The team thrives on collaboration, problem-solving, and a customer-first approach, making it a fulfilling environment to work in.

Meet the team

About the company

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You'll be responsible for

💬

Managing billing and invoicing queries

Handling customer inquiries related to billing and invoicing to ensure clarity and satisfaction.
🔍

Performing customer account reconciliations

Ensuring customer accounts are accurately reconciled to maintain financial integrity.
💳

Initiating and managing collections activity

Proactively managing collections activity in line with policies to reduce overdue balances.

Key criteria

💼

Accounts receivable experience

At least 2 years in accounts receivable or customer service.

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📊

Strong Excel skills

Proven ability with reconciliations, pivot tables, and lookups.

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🗣️

Excellent communication skills

Demonstrated customer-first approach with clear communication.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Accounts receivable experience
At least 2 years in accounts receivable or customer service.

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Strong Excel skills
Proven ability with reconciliations, pivot tables, and lookups.

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Excellent communication skills
Demonstrated customer-first approach with clear communication.

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Attention to detail
Proven track record of maintaining accurate records and outcomes.

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Knowledge of collections processes
Experience managing overdue or high-risk accounts effectively.

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A meaningful career starts with a match

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