Constantinople3 followers9 jobs

Customer Service Specialist - Including Weekend Hours

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job at Constantinople is all about enhancing customer experiences through a cutting-edge AI-native banking platform. By joining the Customer and Product Operations group, you will play a vital role in automating customer touchpoints and resolving inquiries efficiently. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional service.

Meet the team

About the company

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You'll be responsible for

📞

Operating customer enquiry platform

Help operate our customer enquiry platform to resolve and triage customer requests, ensuring timely responses.
📧

Managing customer interactions

Manage email, digital chat, and phone-based customer interactions, providing excellent service and support.
🔍

Deep diving into complex issues

Investigate complex issues to find the best solutions for our customers, ensuring their needs are met effectively.

Key criteria

📞

Frontline customer support experience

Demonstrated experience in providing customer support through various channels.

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✍️

Strong communication skills

Proven verbal and written communication abilities for effective customer interactions.

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🔄

Multitasking and problem-solving skills

Experience managing multiple tasks while resolving customer issues efficiently.

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View more

A meaningful career starts with a match

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5 criteria for this job
Frontline customer support experience
Demonstrated experience in providing customer support through various channels.

View

Strong communication skills
Proven verbal and written communication abilities for effective customer interactions.

View

Multitasking and problem-solving skills
Experience managing multiple tasks while resolving customer issues efficiently.

View

Continuous improvement mindset
A proactive approach to enhancing processes and customer experiences.

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Collaboration with technical teams
Experience working with engineers to improve automation and AI solutions.

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