Customer Service Specialist - Discharges
About the job
The Customer Service Specialist position in the Commercial Discharges team at CommBank is an exciting opportunity to build a career in Commercial Lending operations. This job is all about delivering exceptional service to a diverse range of customers while working in a fast-paced and collaborative environment. With a hybrid working model and a supportive team culture, you will thrive as you contribute to the success of the Business Banking Operations.
You'll be responsible for
📄
Processing discharge requests
Processing a high volume of discharge requests, meeting operational objectives and deadlines while maintaining strong customer obsession.📞
Providing internal customer service
Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues.🔧
Identifying process improvements
Identifying opportunities to improve the processes within your team or work area.Key criteria
📊
Customer service experience
Demonstrated experience in delivering exceptional customer service.View
🏦
Knowledge of lending processes
Understanding of home and commercial lending processes.View
🔍
Attention to detail
Proven ability to maintain accuracy in high-volume tasks.View
View more
