Constantinople3 followers2 jobs

Customer Service Specialist - Including Weekend Hours

JuniorFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer support operationsCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

Constantinople is revolutionizing the banking industry with its all-in-one software and operational platform. This job is crucial for enhancing customer interactions and automating processes, allowing banking clients to focus on what truly matters: their customers. The team thrives on collaboration and innovation, working together to create a seamless banking experience.

You'll be responsible for

💬

Operating customer enquiry platform

Help operate our customer enquiry platform to resolve and triage customer requests.
📞

Managing customer interactions

Manage email, digital chat and phone-based customer interactions.
🔍

Resolving complex issues

Deep dive into complex issues to find the best solution for our customers.

What we're looking for

📞

Frontline customer support experience

Demonstrated experience in providing customer support services.

View fit

✍️

Strong communication skills

Proven verbal and written communication abilities.

View fit

🔄

Multitasking and problem-solving skills

Experience managing multiple tasks while resolving issues.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Frontline customer support experience
Demonstrated experience in providing customer support services.

View

Strong communication skills
Proven verbal and written communication abilities.

View

Multitasking and problem-solving skills
Experience managing multiple tasks while resolving issues.

View

Builder's mindset
Proven ability to improve processes and systems.

View

Collaboration with tech teams
Experience working with engineers to enhance automation.

View

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