Commonwealth Bank100 followers144 jobs

Customer Service Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 4 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about joining CommBank's Chief Operations Office as a Customer Service Specialist in Sydney, where you will contribute to the Dispute Operations Team. Your work will be vital in managing and resolving transaction disputes, ensuring excellent customer service and strong stakeholder relationships. The team thrives on collaboration and a shared commitment to delivering exceptional service.

Meet the team

About the company

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You'll be responsible for

📊

Assessing disputed transactions

Assess disputed card transaction cases in accordance with applicable scheme rules, identifying the appropriate case resolution.
🤝

Engaging with stakeholders

Engage with internal and external stakeholders to investigate the root cause for disputed transactions.
📞

Contacting customers

Contact customers to collect and document information that may be used to resolve outstanding disputes, including making proactive outbound calls.

Key criteria

📞

Customer service experience

Proven experience in a customer service role, ideally in banking.

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🔍

Disputes investigation experience

Demonstrated experience handling transaction disputes effectively.

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📊

Analytical skills

Strong analytical skills for assessing dispute cases accurately.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in a customer service role, ideally in banking.

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Disputes investigation experience
Demonstrated experience handling transaction disputes effectively.

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Analytical skills
Strong analytical skills for assessing dispute cases accurately.

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Stakeholder management skills
Experience engaging with stakeholders to resolve disputes.

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Attention to detail
Detail-oriented approach to ensure thorough and accurate case handling.

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