Commonwealth Bank100 followers144 jobs

Customer Service Specialist

JuniorMid levelFull-timeHybrid357 Collins St, Melbourne VIC 3000, Australia300 Murray St, Perth WA 6000, AustraliaPosted 5 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Specialist position in the Commercial Discharges team at CommBank offers an exciting opportunity to build a career in Commercial Lending operations. This role is vital in ensuring exceptional service delivery to a diverse range of business customers. The team thrives on collaboration and a strong customer obsession, working closely together to meet high operational demands.

You'll be responsible for

📄

Processing discharge requests

Responsible for processing a high volume of discharge requests while meeting operational objectives and deadlines.
📞

Providing internal customer service

Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints, and issues.
🔧

Identifying process improvements

Identifying opportunities to improve the processes within your team or work area.

Key criteria

📊

Commercial lending process knowledge

Demonstrated knowledge of home and commercial lending processes.

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🤝

Strong customer service experience

Proven experience building effective relationships with stakeholders.

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🔍

Attention to detail

High accuracy in processing discharge requests and managing inquiries.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Commercial lending process knowledge
Demonstrated knowledge of home and commercial lending processes.

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Strong customer service experience
Proven experience building effective relationships with stakeholders.

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Attention to detail
High accuracy in processing discharge requests and managing inquiries.

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Adaptability in fast-paced environments
Experience thriving in dynamic and deadline-driven settings.

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Team-oriented work ethic
Demonstrated commitment to collaborative team success.

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