Customer Service Specialist
About the job
This job is about providing high-quality administrative and customer support within a dynamic team at Asuria. By connecting individuals with sustainable employment opportunities, you will play a vital role in helping others achieve their dreams. The team values collaboration, communication, and a commitment to excellence, creating an inspiring environment where everyone can thrive.
You'll be responsible for
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Handling customer interactions
Managing a significant volume of interactions while working towards KPIs, ensuring exceptional service is provided.🤝
Collaborating with employers
Working closely with employers to understand their staffing needs and processing information in CRM for candidate matching.🗂️
Maintaining accurate records
Keeping up-to-date records of interactions and ensuring all stakeholder information is documented in the CRM system.Key criteria
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Customer service experience
Proven experience providing exceptional customer service in fast-paced environments.View
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High-level communication skills
Demonstrated verbal and written communication skills for effective stakeholder interaction.View
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CRM proficiency
Experience maintaining accurate records in CRM systems for stakeholder management.View
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