About the job
The Customer Service Supervisor position at Centurion is an exciting opportunity to lead a dedicated team in a premier logistics company. This job plays a crucial role in ensuring high-quality, efficient customer service while fostering team engagement and operational excellence. Centurion values collaboration and continuous improvement, making it a great fit for those looking to grow in a supportive environment.
You'll be responsible for
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Leading and coaching
Providing daily leadership, coaching and escalation support to Customer Service Officers in line with Centurion service standards and SLAs⚡
Managing escalations
Managing escalated customer issues, liaising with internal and external stakeholders to achieve timely resolution📊
Monitoring performance
Monitoring KPIs and team performance, implementing coaching and development plans to address gaps and drive continuous improvementKey criteria
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Demonstrated leadership experience
Experience leading teams in customer service environments.View
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2-5 years in logistics customer service
Proven background in transport, freight, or supply chain operations.View
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Transport management systems knowledge
Experience with TMS, CRM, and ticketing platforms.View
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