About the job
This job is about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. The impact of this position is significant as it shapes the customer journey and ensures a positive shopping environment. The team thrives in a fast-paced, diverse atmosphere where creativity and ideas are celebrated.
You'll be responsible for
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Coaching and developing teams
Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.😊
Creating a positive atmosphere
Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.🔍
Monitoring compliance
Monitoring store activities to ensure alignment with the business's core policy and standard operating procedures.Key criteria
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Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.View
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Results-driven mindset
Proven track record of achieving targets in challenging situations.View
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Talent development skills
Experience coaching and developing team members for growth.View
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