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Customer Service Manager - Townsville

Mid levelFull-timeOfficeGarbutt QLD 4814, AustraliaPeople and cultureCustomer servicePosted 1 day ago
Pending fitX of Y criteria met

About the job

This job is about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. The impact of this position is significant as it shapes the customer journey and ensures a positive shopping environment. The team thrives in a fast-paced, diverse atmosphere where creativity and ideas are celebrated.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👩‍🏫

Coaching and developing teams

Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.
😊

Creating a positive atmosphere

Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
🔍

Monitoring compliance

Monitoring store activities to ensure alignment with the business's core policy and standard operating procedures.

Key criteria

👥

Customer focus experience

Demonstrated experience prioritising customer needs in service delivery.

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📈

Results-driven mindset

Proven track record of achieving targets in challenging situations.

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🌱

Talent development skills

Experience coaching and developing team members for growth.

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View more

View your fit

5 criteria for this job
Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.

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Results-driven mindset
Proven track record of achieving targets in challenging situations.

View

Talent development skills
Experience coaching and developing team members for growth.

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Operational planning expertise
Strong ability to plan and align activities with business goals.

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Inventory management experience
Proven experience overseeing effective inventory management systems.

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A meaningful career starts with a match

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