About the job
Leading the delivery of exceptional customer experiences in-store is at the heart of this job. By overseeing operational execution and driving service excellence, you will play a vital role in ensuring customers leave with a smile. The team thrives in a fast-paced environment where diversity is celebrated, and creativity is encouraged.
You'll be responsible for
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Coaching and developing teams
Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.😊
Creating a positive atmosphere
Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.✅
Ensuring compliance
Ensuring store is meeting all compliance and legislative requirements.Key criteria
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Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.View
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Results-driven mindset
Proven ability to achieve targets consistently, even in challenging situations.View
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Talent development skills
Experience identifying and nurturing talent to support team growth.View
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