About the job
The Customer Service Supervisor position at Centurion is an exciting opportunity to lead a dedicated team in delivering exceptional service. This job plays a crucial role in ensuring operational excellence and team engagement within a premier logistics company. Centurion values collaboration and continuous improvement, creating a supportive environment for professional growth.
You'll be responsible for
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Leading and coaching
Providing daily leadership, coaching and escalation support to Customer Service Officers in line with Centurion service standards and SLAs⚠️
Managing escalations
Managing escalated customer issues, liaising with internal and external stakeholders to achieve timely resolution📈
Monitoring performance
Monitoring KPIs and team performance, implementing coaching and development plans to address gaps and drive continuous improvementKey criteria
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Demonstrated leadership experience
Experience leading teams in customer service environmentsView
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2–5 years in logistics customer service
Background in transport, freight, or supply chain operationsView
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Proficiency with transport management systems
Experience using TMS, CRM, and ticketing platformsView
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