Customer Service Supervisor
About the job
This job is about making a meaningful impact in the healthcare sector by leading a dedicated customer service team at Baxter. The role emphasizes the importance of exceptional service delivery and operational efficiency, ensuring that every team member feels empowered to contribute. Collaboration and continuous improvement are at the heart of how the team works together, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Managing daily operations
Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives.📋
Conducting performance reviews
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement.🛠️
Resolving customer complaints
Handle and resolve advanced or complex customer complaints promptly and professionally.Key criteria
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Customer service experience
3-5 years of experience in customer service, ideally in healthcare.View
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Leadership skills
Proven leadership and team management skills in dynamic environments.View
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CRM and ERP proficiency
Experience with systems like JDE, SAP for operational efficiency.View
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